Return & Refund Policy
Last Updated: 18 Aprel 2026
Company & Contact
Legal Name: prime Gadgets
Registered Office: MX- 101 Namrata nagar, Rajharsh colony Nayapura Kolar bhopal.
Email: Primegadgets02@gmail.com
Toll-Free: 1800-889-0124
Scope
Applies only to orders placed on our official website.
Definitions
- Defective Product: Manufacturing defect or damage before delivery
- Incorrect Product: Wrong variant/size/spec received
- Eligible Return: Meets all conditions
- False Claim: Without valid proof
Eligibility – We Accept
- Wrong product received
- Damaged in transit
- Manufacturing defect
- Incorrect specifications
Not Accepted
- Orders from other platforms
- Used or installed items
- Damage due to misuse
Invalid / False Claims
- Ordered by mistake
- Ordered without consent
- Wrong brand selection
Return Window
Request within 7 days of delivery.
Proof Requirement
Provide clear photos/videos before pickup.
Return Shipping
Company arranges pickup for eligible returns.
Condition on Return
Used items accepted only if defective.
Process & Timelines
- Inspection: 2–4 days
- Refund: within 7 days after approval
Refund Methods
- Prepaid: Original payment method
- COD: UPI / Bank transfer
How to Initiate
Email: Primegadgets02@gmail.com
Customer Responsibilities
Provide correct pickup details.
Limitation of Liability
Limited to refund or replacement only.
Governing Law
India jurisdiction.